By the Brook Creations

Orders are dispatched within 1-3 working days unless otherwise indicated on the product listing. Orders are carefully packed with eco-friendly packaging wherever possible and shipped with Royal Mail 2nd Class (untracked). Express shipping is available as an optional upgrade.

I hope you'll love the products you've ordered but I do understand that sometimes you may change your mind. Returns are accepted within 14 days of delivery. Items must be unused and in original condition. Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. To start a return please contact me before returning. Damages and issues Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, as of course I want to resolve this promptly. Exceptions / non-returnable items Because of the nature of these items, unless they arrive damaged or defective, I cannot accept returns for: - Personalised or custom products - Digital downloads - Items on sale Please do get in touch if you have questions or concerns about your specific item.