Each product page shows the seller's shop name under the title of the product. Each seller has a contact email listed where you can reach out to them directly. If you're struggling to get in touch, you're welcome to contact us and we'll pass your question on.

Yes! You can find seller contact details on their seller profile pages and on product pages.

For product questions and turnaround/delivery timescales, we'd always encourage you to reach out to the seller directly - they know their products best!

For returns or account-related issues, contact us at hello@christianmakers.com and we'll help get it sorted.

Not all products on Christian Makers are handmade or UK-made, but many are. Look out for our Credentials on product listings - these flag products that are handmade, UK-made, made with recycled materials, or plastic-free packaged, so you can shop in line with your values.

All of the products sold on Christian Makers are designed in the UK.

Not currently. All products on Christian Makers are physical items shipped to you by the seller.

If you've placed an order, the shop names that you've bought from will be in your order confirmation email. If your question is specific to a product or seller, we recommend getting in touch with them first - they'll be able to answer any questions quickly.

If you're struggling, get in touch with us at hello@christianmakers.com and we'll do our best to help, or put you in touch with the right person.

Not necessarily. Each seller ships their own products independently, so if you order from more than one seller your parcels may be dispatched on different days and arrive separately and at different times.

Some of our sellers offer express shipping, you may use our Turnaround Time and Express Shipping Available filters if you're looking for something in a hurry.

All product pages list the expected turnaround time and whether express shipping is available. If you need something urgently, we suggest reaching out to the seller.

Please note, if you are buying from multiple sellers at once, all items in your basket must be eligible for Express Delivery for that shipping option to appear at checkout. And you will be charged the Express Delivery costs for each seller.

If you only need one of those items, or items from one shop sent with Express Delivery, we recommend placing separate orders.

Check your junk or spam folder first. If it's not there, contact us at hello@christianmakers.com with your name and the email address you ordered with and we'll look into it.

This varies by seller. Check the product listing or the seller's profile page to see if gift wrapping is available.

Yes! Simply enter your recipient's name and address in the delivery details at checkout.

If you'd like us to include a gift message and omit the receipt, please leave a note to the seller requesting this on the product page of each product ordered.

Please note that if your order contains items from more than one seller, they may arrive separately, as each seller dispatches their own products.

If you'd like to send multiple items as a single gift, we recommend either:

• Purchasing all items from the same seller, or
• Choosing from our Gift Boxes and Letterbox Gifts collections, which contain curated gifts designed to be sent together.

We accept all major credit and debit cards, as well as PayPal, Apple Pay and Google Pay.

Most personalised products let you enter your text directly on the product page before adding to your basket. Just fill in the box provided and it'll be passed to the seller with your order. If you have additional information, you can fill in the 'Notes to Seller' box on the product page, or email them directly.

If a product requires a photo, you'll need to email it directly to the seller. Their contact details can be found on their seller profile page and on their product pages. Please include your order number so they can match it up.

We're sorry to hear that. Please contact the relevant seller as soon as possible to resolve the issue. Or contact us at hello@christianmakers.com and we'll get it sorted with the seller on your behalf. Please note, we may require a photo of the item you've received.

Please contact the seller directly as soon as possible. This is the quickest way to catch the order before our seller has started making it. We can't guarantee changes once and order is with the seller.

Christian Makers is a marketplace, so each order is fulfilled and shipped directly by the individual seller. This means your items might arrive at different times.

All turnaround times are listed on each product page and are available as a filter when browsing.

Our free shipping promise means all products priced over £5 include FREE UK standard shipping within the item price.

For orders under £5 from any one seller, a flat rate of £1.80 applies. So if you buy two £2.50 cards from the same seller, your total from them is £5 and shipping is free. If you bought two £2.50 cards from different sellers, you would be charged £3.60. Standard delivery typically arrives within 2-4 working days.

Express delivery is offered by some sellers and is priced independently. Express orders typically arrive within 1-2 working days.

Tracking availability depends on the seller and the postage method they use. If tracking information is available, it will be sent to you in your dispatch email.

All Express Shipping orders require sellers to provide a tracking number.

If you haven't received anything and your order is overdue, contact us and we'll chase it up.

Each product page shows the seller's estimated turnaround time (the time it takes for a seller to make, put together, and dispatch and order).

Once dispatched, delivery typically takes 2-5 working days for standard UK delivery, though this can vary.

If your order has been dispatched, and is now past its expected delivery date, please get in touch at hello@christianmakers.com and we'll look into it for you.

Please note that expected delivery timescales can be affected by postal strikes, issues at local delivery offices, and busy times of year.

Please contact the seller(s) you have ordered from as soon as possible to update your delivery address. This is the quickest way to intercept and order. We will try to update it before your order is dispatched, but we can't guarantee this once it's with the seller.

All of our sellers ship to Mainland UK. Some also ship to Northern Ireland - you can filter by this when browsing to find products that ship to you.

On individual product pages, look for the "Ships to NI" indicator. If you're unsure, contact us at hello@christianmakers.com before ordering.

Currently our sellers ship within the UK only. We hope to expand this in the future.

Please see our full Shipping & Returns Policy for details.

We're sorry to hear that. Please contact the relevant seller as soon as possible to resolve the issue. Or contact us at hello@christianmakers.com and we'll get it sorted with the seller on your behalf. Please note, we may require a photo of the item you've received.

We're sorry to hear this. Please contact us at hello@christianmakers.com with your order number and a photo of the issue, and we'll arrange a resolution with the seller.

Please see our full Shipping & Returns Policy for details. In general, you have the right to return most items within 14 days of receiving them.

However, some products cannot be returned once received - these include personalised items, and products where a hygiene seal has been broken, such as earrings.

If you'd like to start a return, contact us at hello@christianmakers.com with your order number and we'll guide you through the process.

If you need to cancel, contact us at hello@christianmakers.com as soon as possible. We'll do our best to help, but we can't guarantee cancellation once an order is with the seller.

You can check out as a guest without creating an account. However, creating an account makes it easier to track your orders and manage your details.

Log in to your account and go to Order History to see all your past and current orders.

Go to your account page and select "Forgot password" on the login screen, or update it from within your account settings once logged in.

Try resetting your password using the "Forgot password" link on the login page. If you're still having trouble, contact us at hello@christianmakers.com.

Double-check your card details and billing address. If the problem continues, try a different payment method or contact your bank. You can also get in touch with us and we'll do what we can to help.

Email us at hello@christianmakers.com and we'll take care of it for you.

We'd love to know - please email hello@christianmakers.com with any relevant screenshots and we'll get it looked at.

Head to our Sell with Christian Makers page to find out about joining the marketplace.

You'll receive emails if you've placed an order or signed up to our mailing list. See below for how to manage your preferences.

Every marketing email we send includes an unsubscribe link at the bottom. Click it to remove yourself from our mailing list. You'll still receive order-related emails.